Developing a successful migration strategy will reap long-term benefits for contact centres. A feasible strategy will allow CX centres to make migration as seamless as possible while minimising disruptions. Let us take a look at the vital components that make up a successful migration strategy and explore possible solutions to make the strategy a successful one.
What makes a successful agile cloud migration strategy?
How do you know you have 491 visa created a successful agile cloud migration strategy? While not an exhaustive list, here are some essential qualities that will help you.
Migration is efficient
Cloud migration is not a smooth process. The task of having to shift a complex CX infrastructure to a completely different platform requires extensive planning. As an example, most CX systems have plenty of legacy platforms or data not regularly used. However, they cannot be ignored when migrating to a different platform. To neglect legacy systems complicates migration, incurring financial penalties and prolonging time allocated for migration, so CX engineers need to draw up plans to account for legacy configurations when migrating to a different platform.
An agile cloud migration strategy allows for a smooth, efficient shift from one platform to another, minimising the time and resources expended on the migration process.
Preparing for future migration efforts
Agile cloud migration is not just a question of one-off migration. It is also a question of preparing for future migration efforts. With CX centres making more frequent migration shifts, having a plan to optimise future migration efforts makes the entire process easier to manage. For example, using a vendor-agnostic interface in their UC platform can ease migration efforts because CX centres are not tied to one platform. This not only makes migration more efficient but also reduces the risks that come with being locked to a single platform.