nderstanding a customer and fulfilment of his needs as per the company’s resources, capacity and capability for the product sold or service delivered. In this context, the customer’s expectation starts from the time he has purchased the product or subscribed or hired the services. Therefore, customer service is an end-to-end process which Glass replacement doors begins from the time of sale till the end of life cycle of a product or the service or its usability to the customer. Thus, this concept originates with the customer and ends with the customer. Synonyms of customer service: customer support, helpdesk, service centre, customer care, troubleshooting team, client service, after sales service, customer helpline. Customer service is a part and parcel of every organization. For any company to sustain and grow, their focus and efforts have to be channelized towards creation of good customer service team. Good customer service should aim towards enabling the following:– Long-time Customer retention– Loyalty towards Company’s products and services– This in turn should build a customer’s trust toward the brand– Enhancing product effectiveness and its value among the competitors– Translating to higher sales thereby impacting overall revenues positively (due to same customer buying products or services repeatedly or […]
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